Returns & Exchanges
We want you to love your Nuvialle tool. If something isn't right, here's how returns work.
Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in original packaging, with all accessories included.
- Items showing signs of use or damage from misuse are not eligible for a refund.
How to start a return
Email support@nuvialle.com with your order number and the reason for return. We'll send you instructions and, if applicable, a return shipping label.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.
Return shipping costs
Return shipping costs will be communicated when you initiate your return.
Exchanges
The fastest way to get a different color or plug type is to place a new order and return the original item separately.
Damaged or defective items
If your item arrived damaged or defective, contact us within 7 days of delivery at support@nuvialle.com with photos, and we'll make it right at no cost to you.
Warranty claims
Manufacturing defects within the 1-year warranty period are covered separately from the 30-day return window — email support@nuvialle.com with your order number, photos, and a description of the issue.
